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Frequently Asked Questions
Our Services and Solutions
What types of payment solutions can you provide for businesses dealing with high-risk industries?
Capitalixe specialises in providing payment solutions for high-risk industries, including crypto, gaming, gambling, money transfers, and companies in high-risk jurisdictions. We work with a broad network of regulated financial institutions to offer multi-currency IBANs, local collections, cross-border remittance, FX hedging, and more.
Can you help us open accounts in our clients' names for seamless international payments?
Yes, we can assist with setting up accounts that facilitate seamless international payments. Depending on your needs, we can provide virtual IBANs or dedicated IBANs in your name or your client's name.
Do you offer local bank accounts, or do you only provide virtual IBANs?
We offer both local bank accounts and virtual IBANs depending on your needs and jurisdiction. These accounts can be used for receiving and sending payments globally, providing flexibility and convenience.
Can you provide solutions for converting fiat to stablecoins or vice versa?
Yes, we offer solutions that allow you to convert fiat currencies to stablecoins and vice versa. This service is particularly beneficial for businesses looking to leverage the speed and security of blockchain payments.
Can you assist with obtaining a payment institution or MSB licence?
While our primary service is connecting you with payment providers, we can offer guidance and connect you with partners who specialise in helping businesses obtain payment institution or MSB licences.
What are the steps involved in white-labelling payment solutions?
White-labelling involves using a partner's technology and infrastructure under your own brand. While we can connect you with partners who offer white-labelling services, it’s important to note that not all partners accept these arrangements. We can discuss your specific needs and find the best solution for you.
Integration and Process
What is the process for integrating your payment solutions with our existing systems?
We work closely with our partners to ensure smooth integration with your existing systems. This usually involves API integrations, and we support direct server-to-server connections to ensure your transactions are processed efficiently and securely.
What is the typical process and timeline for setting up a payment solution with your partners?
The timeline varies depending on the complexity of your needs and the jurisdiction involved. Typically, setting up an account or payment solution can take anywhere from a few weeks to a few months. We work closely with you throughout the process to ensure a smooth setup.
How do you facilitate international transactions, and which currencies can you support?
We offer solutions that include multi-currency IBANs and the ability to process payments in various major currencies, including EUR, USD, and others. Our partners are equipped to handle cross-border transactions efficiently, with options for SEPA, SWIFT, and other payment rails.
How do you manage cross-border payments for companies with global operations?
We offer multi-currency IBANs, local and cross-border payment solutions, and access to global banking networks. These services ensure that your cross-border payments are processed efficiently and securely, regardless of the destination.
Security and Compliance
How do you ensure compliance with EU regulations, particularly for businesses operating in Europe?
All our partners in Europe are fully regulated and licensed, ensuring compliance with EU regulations. We work with institutions that adhere to strict AML (Anti-Money Laundering) and KYC (Know Your Customer) protocols to ensure that all transactions are secure and compliant.
Are your payment partners regulated, and do they comply with international standards?
Yes, all our payment partners are fully regulated and comply with international standards, including AML and KYC regulations. We do not work with unregulated entities.
How do you ensure the security of transactions, especially when dealing with large volumes?
Security is a top priority for us. We only work with regulated partners who adhere to strict security protocols, including AML, KYC, and data protection standards. We also offer solutions that include blockchain technology for faster and more secure transactions.
What are the compliance requirements for working with your partners?
Compliance requirements vary by region and service. Generally, you will need to adhere to AML, KYC, and data protection regulations. Our partners will guide you through their specific requirements during the onboarding process.
What are the risks involved in working with unregulated partners, and how do you mitigate them?
Working with unregulated partners poses significant risks, including legal and financial penalties. We mitigate these risks by only partnering with fully regulated and compliant financial institutions.
Pricing and Fees
How are your services priced, and are there any fees associated with securing a payment solution?
Our services are complementary for clients, meaning you do not pay for our consultancy services. We have commercial agreements with our partners, who fund our fees upon successful applications. Any specific fees for payment solutions will be detailed by the partners themselves.
How do you earn money if your service is complimentary for clients?
Our services are funded by our partners through commercial agreements. When you successfully integrate with one of our partners, they pay us a fee for facilitating the connection.
Customer Support and Ongoing Assistance
What level of customer support can we expect during and after the onboarding process?
We provide continuous support during the onboarding process and after. Our team is available to assist with any questions or issues, and we ensure that you are fully supported in integrating and using our solutions.
Specialised Services for High-Risk Sectors
Can you provide a solution that supports both B2B and C2B transactions?
Yes, we offer solutions that support both B2B and C2B transactions, ensuring that you can handle payments from businesses and individual customers seamlessly.
Can you assist with setting up payment solutions for gaming or gambling industries?
Yes, we specialise in high-risk industries, including gaming and gambling. We have a network of partners who are experienced in providing compliant payment solutions for these sectors.
Industries and Regions Served
What regions do you provide services in, and are there specific conditions for each region?
We provide services globally, with a strong focus on Europe, the UK, the US, and certain regions in Africa and Asia. Specific conditions apply based on local regulations, and we ensure that all our solutions are compliant with the relevant legal requirements in each region.
How do you handle payments in different jurisdictions, especially in high-risk areas?
We work with a network of regulated partners experienced in handling payments in high-risk jurisdictions. These partners are compliant with local and international regulations, ensuring that your transactions are processed securely.
Are there any specific geographic areas where your services are limited or unavailable?
Our services are generally available globally, but specific limitations may apply depending on local regulations. We will assess your needs and inform you if there are any restrictions in your target regions.
Do you have experience working with companies that are expanding into new markets or corridors?
Yes, we frequently assist companies that are expanding into new markets, providing them with access to payment solutions and banking services in new regions. We have experience across various geographies, including Europe, Africa, Asia, and Latin America.
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